Client Helpdesk Coordinator

2020-01-10 08:51:542020-05-30MP Resourcing
Job TypePermanentFull Time
AreaAbingdon, UKAbingdonUK
SectorAdministrationCustomer Service
Salary£22,000 to £24,000
Start Date
AdvertiserColleen Ward
Job RefVR/01829
Job Views365

My Client is a well-established business that offers data management solutions for supply chain. A warm friendly open plan office with parking based on Milton Park. This is a brand-new position, where you will be working with a brand-new team managing each customer helpdesk query ensuring they are categorised, prioritised and sent to the relevant team. This new team will need to cover the hours of 7am to 6pm so between the team they may need to rotate shifts to work early or late shifts to cover the hours (to be negotiated within the team).

This role will involve the following activities:

  • Timely response and reaction to new customer helpdesk requests
  • Ability to triage and coordinate customer helpdesk requests
  • Monitor outstanding helpdesk requests and their timely resolution by the wider resolution teams
  • Generation of weekly and monthly helpdesk analysis reports
  • Schedule and undertake regular customer helpdesk review calls and meetings
  • Communicating helpdesk performance against agreed SLA targets
  • Exposure to Tableau, Salesforce and company solutions

Skills and experience:

  • Previous experience in a customer service/customer support role, possibly a retail background
  • Excellent client facing skills
  • Confidence in liaising with clients and internal teams to ensure SLAs are met
  • Strong organisational skills
  • Extremely comfortable in having regular communication with customers
  • Calm under pressure
  • Excellent telephone manner
  • Strong Microsoft office skills including excel

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

Apply Later
Sign in
Colleen Ward
Browse Colleen's jobs
Get in touch with Colleen
01235 330110
Similar Jobs
  • PA / EA - Work From Home
    UK, Didcot
    £10.00 to £16.00 Per Hour

    You will be joining a forward-thinking company based in the Oxfordshire. As a PA you will be supporting the COO and board who are leading the company in a period of growth. This role is two weeks sickness cover and home based. 

  • Multilingual Sales Admin (temp to perm / perm)
    UK, Reading
    Competitive Salary

    In this role, we are looking for excellent communicators with lots of potential to learn and grow, to be part of an exciting and dynamic sales environment.

    Do you have strong administrative skills and experience of working in sales support environment? Keen t...
  • Paralegal
    UK, Thame
    £23,000 to £25,000

    Experienced Paralegal/Legal Secretary required for a leading firm based in the Oxfordshire area. My client a leading law firm, are currently seeking an experience secretary/legal assistant to their growing teams, to assist the conveyancing department.

    You will be responsible f...

Email Me Jobs Like This
Subscribed to similar jobs notifications

Get in touch

Follow us

We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
SessionUsed to track your user session on our website.
Some recruitment software applications, such as applicant tracking systems, use cookies to track the source of job applications.
Job Indeed CTSJob Indeed CTS description
Apply Indeed CTS scriptApply Indeed CTS script description
Apply Indeed CTS noscriptApply Indeed CTS noscript description
Apply Google CTSApply Google CTS description

More Details