Technical Account Manager


This job does not exist anymore.

Try running a new searchor browse our vacancies.

Or fill in the form below to receive job alerts.

2019-12-10 16:37:251970-01-01MP Resourcing
Job TypePermanentFull Time
LocationOxford
AreaOxford, UKOxfordUKOxford
SectorIT & Technology
SalaryCompetitive Salary
Start Date
AdvertiserColleen Ward
Job RefVR/01795
Job Views238
Description

This is a non-sales role tasked with supporting customers of our digital publishing platform. Our Account Managers build a comprehensive knowledge of our software platform, as well as a general technical understanding of the industry, and then work with our clients to triage problems, assist in new developments, and train client-teams to use effectively. In this role you function between engineering teams and other client services teams, with an eye towards ensuring client satisfaction and work in a technical environment, but do not need to have direct technical experience. Instead, an understanding of how to use technology to accomplish a goal, and then assist others to reach the same outcome, is key. Ultimately, Account Managers work to ensure customer success.

Responsibilities

  • Establish an excellent rapport with customer contacts to become a trusted resource in maximising their investment with the company
  • Fix client problems directly, when possible, and educate them on how to do so themselves going forward
  • Build a knowledge base of the company's digital publishing platform, and the publishing industry
  • Understand the business requirements of our clients, including marketing efforts, technical concerns, and deadline scheduling
  • Work tactfully with third-party vendors who may not be direct clients of the company.
  • Effectively communicate with engineering teams, and translate their feedback to our clients in an easy-to-understand method
  • Own the relationship with clients, including expectations management, resource scheduling, and working within established company processes


Minimum qualifications

  • BA/BS degree in Computer Science or a related technical subject or equivalent practical experience
  • Experience with web technologies such as HTML, CSS, JavaScript and HTTP
  • Strong oral and written communication skills and experience building and maintaining customer relationships
  • Experience working with and managing external partners and customers
  • Knowledge of and experience with measuring and improving customer satisfaction and loyalty
  • Ability and willingness to work with teams in multiple time zones
  • Familiarity with common desktop applications and Google Tools (Google Sheets, Google Docs, etc )
  • Excellent organisational skills and ability to juggle concurrent projects, work under pressure, and meet deadlines


Preferred qualifications

  • Ability to deliver messages on the technical level and present technical materials to groups of any size and background
  • Experience with one or more general purpose programming language, including but not limited to: Java, C/C++ or Python
  • Good to have exposure to Atlassian tool stack like JIRA/ Confluence
  • Excellent problem solving, analytical and troubleshooting skills.
  • Familiarity with SQL/MySQL and Unix/Linux operating systems and commands
  • Familiarity with version control systems like GIT or SVN
  • Understanding of the publishing and information industries. Background in online journal or book production a plus
  • Travel as required to meet with specific partners/clients


Soft Skills

  • Very good written and verbal communication skills
  • History of building and owning relationships with enterprise partners
  • Knowledge of and experience with measuring and improving customer satisfaction and loyalty.
  • Excellent organisational skills and ability to juggle concurrent projects, work under pressure, and meet deadlines
  • Willingness to work with teams in multiple time zones.


Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

Keywords
SectorClear
AreaClear
Job TypeClear
SalaryClear
Sign in
Register
Colleen Ward
Founder/Director
Browse Colleen's jobs
Get in touch with Colleen
01235 330110
Similar Jobs
  • Technical Project Manager
    UK, Oxford
    IT & Technology
    £25,000 to £35,000

    Technical Project Manager required for a leading software firm based in Oxfordshire. My client a specialist within their sector are currently going through extensive growth and have an opportunity for an experience project manager to join their team in Oxford.

    As Project Manager you w...
  • Desktop Support Engineer
    UK, Wantage
    IT & Technology
    £25,000 to £30,000

    Position Summary
    An exciting opportunity has come available for a Desktop Support Engineer with my Client who is passionate about providing a value-add service to their customer base within multiple verticals across EMEA and beyond.
    The ideal candidate will possess knowledge of wireles...
  • Data Analyst
    UK, Didcot
    Administration
    £18,000

    The Document Analyst will be part of the Clients Onboarding Team which designs, configures and My Client is a well-established business that offers data management solutions for supply chain. A warm friendly open plan office with parking based on Milton Park. This is the ideal opportunity to j...

Email Me Jobs Like This
Subscribed to similar jobs notifications

Get in touch

Follow us

We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential
+Recruitment
Some recruitment software applications, such as applicant tracking systems, use cookies to track the source of job applications.
Job Indeed CTSJob Indeed CTS description
Yes
No
Apply Indeed CTS scriptApply Indeed CTS script description
Yes
No
Apply Indeed CTS noscriptApply Indeed CTS noscript description
Yes
No
Apply Google CTSApply Google CTS description
Yes
No

More Details