Operations Manager

Overview
Working with the Head of Property to assist with the leadership of the department both strategically and operationally, to include overseeing the allocation of work, attendance and performance management, motivation and the provision of advice and support to the team as required.

Responsibilities

• To act as the senior management representative for our Property Division, working closely with Head of Property
• Working with the business leads to develop best practice and value solutions
• Assess and evaluate the performance of the department, financially, operationally and from a QSHE perspective
• Plan, schedule, and review workload and manpower; set objectives for divisional performance and growth
• Reviewing the departments costing exercises to ensure we are accurate in pricing jobs including obtaining costs for all materials, plant hire and labour and the preparation and submission of quotations and tender documents
• Routinely interrogate the contract CAFM system (Computer aided facilities Management) ensuring that contract compliance is being maintained through adherence to KPIS, and ensuring that maximum utility of the system is being gained by the Hard Services team
• Carry out the department staff reviews and appraisals in line with HR processes and Identifying any training needs and personal development opportunities
• Design and implement customer engagement strategies to ensure effective management of customer relationships
• Supporting the mobilisation of contracts, delivering client reviews where necessary
• Creation and Delivery of Management Information Reporting, including, presenting

Competencies

• Experience in managing staff at all levels, together with strong planning, communication and people skills as well as a hands-on approach
• Attention to detail and high level of accuracy
• Ability to adapt to changing requirements
• A determined person with high standards and a passion to deliver individually and as a department
• A successful track record in P&L general management
• Exceptional knowledge of Microsoft Office

Personal Requirements:           

• A DBS check will be required for this role which the successful applicant will need to apply for and provide evidence of on appointment of the position

Experience/Qualifications:          

• Minimum of 5 years’ experience of Operations Management within the Facilities Management industry is required
• Hard Service Biased is advantageous as well NEBOSH/IOSH
• 40 hours per week, Monday to Friday
• Some flexibility is required and your hours may need to be changed to cover for absences and to meet business needs
• A vehicle, iPad/laptop and mobile telephone provided

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.